Shipping & returns

Effective 2026-10-08

For order support, cancellations, returns, or refunds, email agentzon-support@merit.systems with your order number. Agentzon handles your request directly.

Shipping

Shipping to U.S. addresses accepted at checkout is free. We do not offer international shipping. Unless a different shipment timeframe is shown before purchase, we will ship within 3–5 days of your order. This is a shipment timeframe, not a delivery guarantee. Transit time varies by destination and carrier, and orders may arrive in multiple packages.

If we cannot ship within the stated timeframe, we will contact you with the revised shipment estimate and the option to consent to the delay or cancel for a full refund of unshipped items, including applicable tax. If we cannot obtain consent as required by law, we will cancel and refund the unshipped items.

Tracking and shipment updates

Merit Systems fulfills Agentzon orders and provides tracking. For your shipment status or tracking details, contact agentzon-support@merit.systems with your order number.

Cancellations

Email us as soon as possible. We will cancel and refund an order if fulfillment can still be stopped. If it cannot, the return policy below applies. This does not limit cancellation or refund rights required by law, including rights relating to shipment delays.

Change-of-mind returns

Request a return within 14 days after delivery. Eligible items must be unused, unopened, and in their original packaging with all included parts. Include your order number and the items you wish to return. Once authorized, send them back within 14 days of receiving our instructions.

Food and beverages, perishable items, medicines, and personal hygiene or intimate-use products are not eligible for change-of-mind returns. These exclusions do not apply to incorrect, damaged, or defective goods or where a return or other remedy is required by law.

You pay return postage for a change-of-mind return. Original outbound shipping is free and is not deducted from your refund. We do not charge a restocking fee. Use suitable packaging and retain proof of shipment.

Incorrect, damaged, defective, or missing items

Email us promptly with your order number and a description of the problem. We may request reasonable supporting information, such as photos of the item and packaging. We will arrange an appropriate replacement or refund and cover any required return postage for an incorrect, damaged, or defective item. Contact us about a missing delivery so we can investigate and arrange the appropriate remedy. The change-of-mind deadline and exclusions do not limit your legal rights.

Return instructions and refunds

Contact us before returning anything. We will provide the appropriate return address and instructions by email. Do not send goods to the source retailer or manufacturer unless we direct you to do so. We may issue a refund without requiring a return.

For eligible change-of-mind returns, we refund the returned item’s purchase price and applicable tax to the original payment method within 10 business days after receiving and inspecting it. Other refunds, including canceled or unshipped orders, are issued promptly within any legally required timeframe. Your payment provider may take additional time to post the credit.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.